About ALPS Insights
At ALPS Insights, our team helps clients gain and use evidence-based insights to improve learning and performance in their organizations. Our team members have worked with learning and development (L&D) in organizations for many years – with more than 45 years of combined individual experience. Our expertise and experience have led us to rethink training evaluation and move beyond “levels” to focus on how L&D stakeholders can use data to have an impact and to create value for their organizations, their colleagues, their leaners and themselves. Our philosophy of and approach to training effectiveness provides the foundation for our Act on Insights™ approach to consulting and has led to the development of our software, ALPS Ibex.
Who We Are
Dr. Eric A. Surface
Founder, CEO, and Principal Scientist
Dr. Eric A. Surface is passionate about helping L&D professionals increase their impact and value using learning, performance and business outcome data. Eric leverages science, research and client data to help organizations, teams and individuals excel. Since 1997, Eric has led numerous L&D research and consulting engagements in military, government, corporate and non-profit organizations focused on analyzing data and creating insights to help clients accomplish their missions and achieve their goals. To help more people improve their impact and create value in their organization, Eric envisioned ALPS Ibex as an expert system to help all stakeholders engage with, gain insights from and act on learning and performance data within their role. He and Dr. Kurt Kraiger (Professor, Colorado State University) are collaborating on a new model of learning evaluation. A recent article in Training Industry Magazine explains the philosophy behind the model. Future articles will detail the model and its application. ALPS Ibex incorporates this philosophy and model. After over twenty years of consulting and research experience, Eric believes training effectiveness must be built on a solid foundation of research and evidence. To this end, he presents at academic and professional conferences and meetings and publishes in peer- reviewed journals, such as Journal of Management, Journal of Applied Psychology, Military Psychology, Personnel Psychology, Human Performance, Journal of Business and Psychology and Journal of Managerial Psychology, to share his research and lessons learned. He is a Fellow of the American Psychological Association (APA) and the Society for Military Psychology (Division 19, APA). He earned his Ph.D. in Industrial/Organizational (I/O) Psychology at North Carolina State University, his M.A. in I/O Psychology at East Carolina University, and his B.A. in Psychology at Wake Forest University. He was an Army Research Institute (ARI) Consortium Research Fellow and Post-Doctoral Fellow.
Dr. Reanna Poncheri Harman
Vice President and Director of Consulting
Dr. Reanna Poncheri Harman has supported organizational leaders in their efforts to develop and implement L&D initiatives since 2004. Reanna is passionate about helping organizations focus their L&D on efforts to create alignment between on-the-job needs and what is taught in learning programs. Reanna is particularly interested in leveraging the power of qualitative data collected with open-ended items on organizational surveys and through interviews and focus groups. She helps clients interpret qualitative input in combination with quantitative data to inform organizational change. Reanna has experience leading all phases of applied research and consulting projects, related to work analysis, training needs assessment, training evaluation, and curriculum development. She has extensive experience designing focus group protocols, organizational surveys, moderating focus groups, and conducting qualitative analysis. Reanna participates in the design and development of software tools to support consulting projects involving training evaluation and training needs assessment and works with the ALPS Team on the development of ALPS Ibex. Reanna has served as a Principal Investigator, Associate Principal Investigator, and Project Lead for military, government, corporate, and non-profit organizations. She has presented at several conferences, including the American Psychological Association (APA), the Society for Industrial and Organizational Psychology (SIOP), the American Council on the Teaching of Foreign Languages (ACTFL), and the Language Testing Research Colloquium (LTRC). She has published in peer-reviewed journals including Organizational Research Methods and the Journal of Applied Psychology. She received her M.S. and Ph.D. in Industrial/Organizational Psychology in 2008 from North Carolina State University. She received her B.S. in Business from Mt. St. Mary’s University in 2003.
Mrs. Elisabeth Gnida Dezern
Data and Product Development Manager
Mrs. Elisabeth Gnida Dezern ensures quality survey design, data collection, data processing and reporting for military, government, corporate and non-profit organizations. As part of her role, Elisabeth works closely with clients to advise and manage data collection logistics associated with training evaluation efforts. She is passionate about advising clients on the best practices for managing data collection logistics and providing timely support for all client requests. Elisabeth uses her knowledge and experiences with clients in her role as the Product Development Manager for ALPS Ibex. Elisabeth works closely with a team of database programmers to develop, ALPS Ibex, a unique and engaging web-based tool that helps organization create value with learning and transfer data. She also provides customer support and leads training sessions for ALPS Ibex. Elisabeth is proficient in many software programs, including Microsoft Excel, InDesign, Qualtrics, Survey Monkey, Remark, and Adobe Acrobat and uses her skills in those programs to inform the design and development of ALPS Ibex. She received her B.A. in General Psychology from North Carolina State University in 2012.